unger-fashion.com

+49 (0)40 600 885 0

service@unger-fashion.com

Mon.- Fri. 9:00 - 19:00, Sat. 10:00 - 19:00

Unser Service

Haben Sie Rückfragen zu Größe, Passform, Farbigkeit oder Material, dann zögern Sie nicht uns zu kontaktieren. Uns liegen alle Online-Artikel vor, sodass wir diese auch gerne für Sie zur Hand nehmen. Sie sind im Bestell- und Zahlprozess unsicher? Kein Problem, wir unterstützen Sie hier natürlich gerne.

Scheuen Sie sich nicht unseren Service in Anspruch zu nehmen, denn wir freuen uns auf Sie!

unger-fashion.com

+49 (0)40 600 885 0

service@unger-fashion.com

Mon.- Fri. 9:00 - 19:00, Sat. 10:00 - 19:00

Unser Online Service

Unger Hamburg, Neuer Wall 35

UNGER Hamburg
Neuer Wall 35
20354 Hamburg, DE

Mon.- Fri. 9:00 - 19:00, Sat. 10:00 - 19:00

Unger Markenwelt entdecken

Our opening hours in store

UZWEI Kaisergalerie
Große Bleichen 23-27
20354 Hamburg, DE

10:00 - 19:00

Uzwei Markenwelt entdecken

UZWEI KIDS

UZWEI Kids Kaisergalerie
Große Bleichen 23-27
20354 Hamburg, DE

Mo. - Sa. 10:00 - 19:00 Uhr

Uzwei Kids entdecken

Uzwei The Deli

UZWEI The Deli Kaisergalerie
Große Bleichen 23-27
20354 Hamburg, DE

Mo. - Sa. 11:00 - 19:00 Uhr

Aktuelle Deli Speisekarte

Uzwei The Bar

UZWEI The Bar Kaisergalerie
Große Bleichen 23-27
20354 Hamburg, DE

Mo. - Sa. 11:00 - 19:00 Uhr

Getränkekarte UZWEI The Bar

Shipping Information

YOUR ADVANTAGES

  • Free shipping within Germany and to Austria from an order value of € 300
  • Free shipping to Switzerland from an order value of CHF 500
  • Free shipping within Europe (EU and European third countries) from an order value of € 500
  • Free return shipping according to the selected shipping method
  • Optional express shipping throughout Germany (for orders placed by 11 a.m., delivery in 1-2 working days)
  • Climate-friendly shipping with DHL GoGreen & DHL Express GoGreen

All deliveries sent by UNGER-FASHION.COM are insured against theft and accidental damage. As soon as you have taken receipt of your delivery and confirmed this in writing, the insurance cover expires. In the event that you make a separate storage agreement with the shipping company (e.g. desired location), please observe the shipping company's terms and conditions, which are independent of ours. In most cases, the shipping service provider does not assume liability.

We ask for your understanding that we cannot deliver to PO boxes.

For partial shipments, shipping costs are only charged once.

We process and dispatch orders during our general business hours. These are Monday to Friday, 09:00 to 19:00 CET. If available, the goods will be ready for despatch within three working days of receipt of payment at the latest.


SHIPPING METHOD, DELIVERY COSTS, DELIVERY TIME

GERMANY

DHL STANDARD

Free shipping: from € 300.00 order value

Delivery time: 2-5 working days from dispatch

Returns: free delivery to a post office with enclosed return label

  € 8,00          

DHL EXPRESS

Free shipping: from € 1,000.00 order value

Delivery time: for orders placed before 11:00 a.m. delivery within 1-2 working days (no Saturday delivery)

Returns: free collection by DHL Express at the agreed time with enclosed returns note (no Saturday collection)

 € 18,00

UPS

Free shipping: from € 300.00 order value

Delivery time: 2-5 working days

Returns: free delivery with enclosed return slip to a UPS Access Point

 € 8,00 

 

 

UNGER Fashion Concierge delivery

Our UNGER Fashion Concierge Service brings your delivery to you personally within Hamburg - all orders received by 10 a.m. will be delivered to you on the same day. We charge a delivery fee of €30.00 for orders under €500.00.

Unfortunately, we are unable to offer this service at weekends and on public holidays. In exceptional cases, the shipping method can be changed to an alternative by our shipping department. For a possible return, please ask our customer service for a DHL return label.


 

PACKSTATION

DHL delivery to a Packstation within Germany is generally possible. Large parcels that do not fit into a compartment may have to be collected from a Deutsche Post branch or a parcel shop.


PICK-UP STORE UNGER

You can collect your order from UNGER at Neuer Wall 35, 20354 Hamburg, during business hours. You will be notified by e-mail or telephone as soon as the goods are ready for collection. After 7 days, your order will be processed as a return and the purchase price refunded if applicable.

You will need a valid photo ID for collection. Please also bring the confirmation of receipt of your order that we have sent you by e-mail.


INTERNATIONAL

International shipping is handled by our logistics partners DHL and DHL Express. When shipping with DHL, delivery is usually carried out by a local partner. You can find your nearest DHL drop-off point here.

Please note that you may incur import sales tax, customs duties and/or handling fees when shipping to non-EU countries. You can find more information here.

 

EU

Shipping with DHL Premium

Free shipping: from € 500.00 order value

Delivery areas: Belgium, Denmark, France, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Sweden, Spain, Hungary

Delivery time: within 2-6 working days subject to availability from dispatch by our logistics department.

Returns: free returns with enclosed return label. You can find your nearest drop-off point here.

Shipping with DHL Express

Delivery time: for orders placed by 11:00 a.m. delivery within 1-2 working days subject to availability (no Saturday delivery)

Returns: free returns with enclosed return slip. You can find your nearest drop-off point here. In the event of a full return, we will refund the difference to the cheapest available shipping method.

€13,00

 

 

 

 

 

€23,00

EUROPE, NOT EU 

Shipping with DHL Express

Delivery time: for orders placed by 11:00 a.m. delivery within 2-3 working days subject to availability (no Saturday delivery)

Returns: free collection by DHL Express at the agreed time with enclosed return label (no Saturday collection or delivery to a post office possible)

€29,90

Third countries

Shipping with DHL Express

Delivery time: Delivery within 1-3 working days (no Saturday delivery) after processing by our logistics department. The processing and application for customs documents can take up to three working days.

Returns: free collection by DHL Express at the agreed time with enclosed return label (no Saturday collection)

Shipping costs for orders outside the EU (except European third countries) will not be refunded.

€79,90

 


AUSTRIA

For our customers from Austria, in addition to shipping via DHL Express International, we also offer optional delivery with DHL Standard Austria or UPS Standard Austria, which are free of charge from an order value of € 300. You can find your nearest DHL drop-off point here.

DHL Austria GoGreen

Delivery time: 3-6 working days

Returns: free delivery with enclosed return label to a post office branch

€ 9,00

UPS Austria

Delivery time: 3-6 working days

Returns: free delivery with enclosed return label to a UPS Access Point (locations on UPS.com)

€ 9,00

DHL EXPRESS INTERNATIONAL

Delivery time: for orders placed before 11:00 a.m. delivery within 1-2 working days (no Saturday delivery).

Returns: Drop off at a drop-off point or free collection by DHL Express at the agreed time with enclosed return slip (no Saturday collection).

€ 19,90 

 


SHIPMENT TRACKING

As soon as we have dispatched your order, you will receive an e-mail notification with the tracking number. You can use the link in the e-mail to check the status of your parcel at any time. As a registered customer, you will find the link to your shipment tracking in the "My account" area. In the event of a return, please keep the tracking number until you have been refunded the invoice amount.

  

CONTACT US

If you have any questions or difficulties with an issue, please contact us so that together we can find a customized solution for you.

OUR SERVICE-TEAM
Phone +49 (0) 40 600 88 50*
E-Mail service@unger-fashion.com
*Mon. - Fri. 9 am - 7 pm, 
Sat. 10 am - 7 pm