Contact us

unger-fashion.com

+49 (0)40 600 885 0 Mon.- Fri. 9:00 - 19:00, Sat. 10:00 - 19:00

Unger Hamburg, Neuer Wall 35

+49 (0)40 600 885 0 Mon.- Fri. 9:00 - 19:00, Sat. 10:00 - 19:00

Our opening hours in store

Mon.- Sat. 10:00 - 19:00

International Express Shipping

SHIPPING METHODS

Within Germany, goods are shipped by our logistics partners

  • DHL Paket
  • DHL Express
  • UPS
  • Courier

 

All shipments sent by UNGER-FASHION.com are insured against theft and accidental damage. Insurance cover expires once you receive your delivery and confirm receipt in writing.

We are unable to deliver to PO boxes and apologise for any inconvenience. For partial deliveries, the shipping rate is charged only once.

Orders are processed and shipped during our normal business hours. These are Monday to Friday from 9 am to 7 pm CET. Goods are ready to be shipped no later than one business day after receipt of payment.

You can find the shipping method available in your selected country as well as applicable delivery costs and times in the table below:


YOUR BENEFITS

  • International shipping
  • Fast delivery times
  • Express shipping within Germany
  • Delivery within 3 hours by express courier within the Hamburg city area
  • Free shipping within Germany for orders from € 500
  • Free returns according to the shipping method selected

 


SHIPPING METHOD, SHIPPING COSTS, DELIVERY TIME

GERMANY

Standard shipping is free of charge within Germany for orders from € 500.


 

 DHL STANDARD  € 4.00
 DHL EXPRESS

 € 9.00

 UPS STANDARD

 € 4.00 

 


 HAMBURG CITY AREA

If required, we can deliver your order by courier to an address in the Hamburg city area (within a radius of 15 km) within 3 hours, provided the order reaches us by 4 pm and has been paid for in full. This service is not available on Sundays and public holidays.


 

COURIER € 15.00

 


INTERNATIONAL

DHL Express & DHL Standard to Austria
(We do not ship to Russia.)

Shipping is charged at a flat rate. For customers in third countries, the rate is specified exclusive of taxes.


 

EU

€ 19.90

EUROPE, NON-EU € 29.90
OTHER COUNTRIES € 79.90

 


TRACK AND TRACE

As soon as your order is shipped, you will receive an email notification with the tracking number. You can track the status of your parcel at any time using the link in the email. Registered customers can find the tracking link in the My account area. In case of returns, please keep the tracking number until you have been reimbursed with the invoice amount.


PACKSTATION

Delivery by DHL to a Packstation is generally possible within Germany. Large parcels that do not fit your leased parcel compartment may need to be collected from a branch of Deutsche Post, a parcel shop or a DHL Express depot. The use of DHL Packstations with "UPS Standard" or “City Courier" shipping methods is not possible.


Please get in touch with us if you have any questions or are experiencing difficulties. Together, we will work out an individual solution for your needs.

OUR SERVICE TEAM
Phone +49 (0)40 600 88 50*
Email service@unger.com
*Mon – Sat 9 am – 7 pm